Shipping Policy

We offer FREE Shipping on all products!

Notice：Orders using the standard shipping service are tax inclusive. There is no need to pay tax. If you are unexpectedly charged tax on your order, please contact us for a refund.

Orders using commercial shipping services (such as UPS, DHL), US buyers do not need to pay taxes. Buyers from EU, Mexico, UK, Canada and other countries may need to pay customs duties and provide a tax ID (such as EU VAT). This is based on the local country's customs policy. The buyer need to pay the tax in person to the local customs. For the specific tax amount, please see the table below.

The total delivery time frame includes the production time (the time it takes to print and package your product) and the shipping time.


Shipping Method Cost Tax Shipping Time
Standard Logistic Free No Tax. 10~20 Business days
Fast Logistics 20~40 USD

American buyers is no tax.
EU buyers need to provide VAT and pay 5~10 EUR tax.

Mexican, British, Canadian buyers need to pay 5~10 USD tax.

  8~12 Business days

 

Shipping Address 

For efficient delivery, we kindly request you to provide a detailed and accurate street address. This will help avoid EMS shipping that may take longer. Please note that we cannot deliver to P.O. boxes. Kindly provide a valid street address for shipping.

Shipping Options

You have the option to select either standard shipping or rush delivery, depending on the items of your order and your location. The shipping rates of rush delivery are calculated at checkout based on the total weight of the items you ordered. Our rush delivery service is handled by leading carriers including USP, DHL, Fedex  and Aramex. Rest assured, we'll automatically select the most suitable carrier for your order. Usually shipped via UPS Logistics.

Important Notice

Order Processing: We process orders from Monday through Sunday. 

Communication: Please keep an eye on your email, as we'll notify you if there are any queries regarding your order.

Packaging Details: Please be aware that ordered items may arrive in separate boxes depending on the items. 

Delivery Details: All our backdrops are seamless and shipped folded. After we officially ship the goods, the delivery address cannot be modified.

Address Changes: If the item hasn't been dispatched, you can change your delivery address free of charge by contacting our customer service. 

Import Duties: It's important to be aware of your country's import duties to avoid unexpected charges. We are not responsible for duty, or tariff fees imposed at international borders.

Delivery Variations: Please note, even within the same country, delivery times may vary by 1-3 days depending on the destination address.

Shipping Delays: In rare instances, there may be unpredictable shipping delays. While we will do everything possible to ensure your order is delivered on time, we are not responsible for delays caused by logistics companies. We do not refund or reissue orders due to delivery delays. If your order is significantly delayed, we will assist you in tracking it and potentially submitting a lost shipment claim.

Lost Shipments: If your package has not been delivered or your tracking information shows that your package has been delivered but you have not received it, please contact our customer service immediately. If your order is lost in transit, we will assist in tracking it and potentially submitting a claim. If confirmed lost, we will help you get the items reissued or returned for a refund.

DHL: If your order hasn't arrived within one month of the dispatch date, we can assist you in investigating the issue with DHL. Please email us at auroliy@gmail.com with your order's tracking number and details of the missing package. DHL's response time can take 2 or more business days. If your order is confirmed lost by DHL, we will assist you in having the items reissued or refunded.

UPS: If your order hasn't arrived within one month of the dispatch date, we can assist you in filing a claim with UPS. However, claims won't be accepted after 1 month. You'll need to fill out a form to provide a detailed description. It may take up to 16 business days to receive a response from UPS. If your order is confirmed lost by UPS, we will assist you in having the items reissued or refunded.

Additional Note: By placing an order, you agree to our processing time, return policy and shipping policy.